We are proud to offer an all-round professional service to our customers.
We receive many letters of thanks throughout the year. Please read their testimonials below.
We would like you to know we are very pleased with the service we continue to receive from all the team at Sureway Heating. They've been carrying out work for us for many years, with different teams of engineers involved, but always willing to go the extra mile, friendly & courteous, making sure, where possible, that they leave all in working order and a fair account rendered for work done.
Jan and Michael Adams
Our very elderly gas fire serviced with great thoroughness by Charlie who
virtually retrieved it from certain death.
10 out of 10 Charlie and everything tested afterwards.
I just wanted to say a big thank you for sorting out my boiler last Tuesday.
The lady who took my call put everything into motion and my boiler was fixed and serviced by 13.00 hours the same day. Chas, who serviced the boiler, was very thorough and explained exactly what he was doing so that I could identify any future problems (should there be any).
I could not be more pleased with the service I received.
I recently had a problem with my central heating boiler during the recent very cold weather and was recommended by a friend, who had used your company to replace their whole system, to contact you. The service that I received was second to none and an engineer was sent within a few days at a time when I imagine there was a high demand for repairs.
The engineer arrived on time and was smartly dressed and very courteous. Having listened to the problem he quickly set about investigating the fault and had soon rectified the matter. The boiler has since performed perfectly. The whole experience with the company was a pleasure; from initial phone call right through to bill payment I was treated courteously and efficiently. I have no hesitation in recommending the company to friends and family and you will be my first port of call for any future problems. Thank you.
We called Sureway Heating Services to quote for our new boiler, their response was very quick and the quote was very reasonable so we decided to go with them.
I have to say the engineers worked very hard and kept us informed of where they were going to work next which made the whole experience easier.
They were very tidy when working and when they left each day i would not have known they had been here.
When the installation was finished the head engineer walked me through the job and explained how everything work which i thought was a very nice touch.
All in all I was very happy with the finished job and i would highly recommend this company.
Google review from Pauline Finch
Thank you so much for your quick response to fix the heating for my elderly mother. I live a long way away so it was really appreciated.
Google review from Steve Turner
We had a leak coming from a bedroom radiator. We called Sureway, they attended at the agreed time, diagnosed the problem quickly and carried out the repair efficiently. At all times Martin and Jack were polite and professional. Any future plumbing needs we have will be carried out by Sureway.
Google review from Keith Ward
Just a brief note to thank you for the work you did for me this year, namely the removal of the old shower and installtion of the new one and also the installation of dual fuel towel warmers.
Communcation was excellent. It is very helpful to be able to ask for advice and know that there will be a real dialouge and a solution will be found working together.
Last but not least, I've never met people so conciencious about keeping a tidy enviroment and cleaning up afterwards.
A special thank you to Sureway for all the trouble he went to in getting the replacement equipment correct in a timely manner.
Recently my husband & I had problems with our condensing boiler which is eight years old. At 83 and 85 we were horrified to have the threat of no central heating. Your heating engineer, Steve, who dealt with the problem was excellent in every way. Technically he patiently traced the root causes and gave us his time and expertise to solve them, sometimes in his own leisure hours. We are most impressed with his technical skills as well as with his concern for us as elderly customers.
We would both like to bring to your attention the skill with which he dealt with our aging boiler and his consideration for our needs.
Many thanks, I hope all your customers feel as satisfied with your service as we do.
Mr & Mrs Green-Armstage
Thank you to very much to your engineer, he was very efficient, courteous and capable.
Will will be putting a note on twitter tonight – I was wonderfully treated and very pleased with your overall service.
May I thank you for what appears to be an excellent service, I would also like to compliment you on the manner of it.
As I understand it, your engineer was accompanied by a work experience youngster. I could not help but overhear the patient, thorough manner in which explanations as to what and how the work was carried out were made.
Equally the youngster appeared to respond well. This was a great example of how work experience should be carried out and it reflected great credit on your company.
Please convey my compliments to your staff.
Thank you for the very professional way my central heating replacement was completed last month. The care and attention to detail was very impressive, long may you continue.
Thank you for the usual excellent service on my boiler.
Your fitters are very polite and capable and soon got on with the job.
My wife and I cannot let the opportunity go by to commend the courtesy of your staff involved and the efficient, calm and thorough way in which they went about their work.
They cleared up any debris as they carried out the work.
From our point of view, it was a great pleasure to deal with your company – sadly, an all too rare occurrence in these days. Many congratulations.
Mr & Mrs Thompson
Thank you very much for your help and thank your engineers for me who were extremely helpful and polite.
Last month your company plumber completed a rennovation of the bathroom in my flat. I waited, until it had proved to reach my expectations – it has – I now have an attractive, functional bathroom to replace the "not so old" but disfunctional and unattractive area in my home. Its now a pleasure to walk in the my attractive, easy to use shower and step out to use the counter top covered storage cupboards etc.
I would recommend your work to anyone.
Thank you again,
My Wife and I would like to thanks the two young men form Sureway for their prompt, knoweledgeable and efficient service and for their positive and cheerful attitude in carrying out what was quite a difficult and daunting job. They are a credit to your firm.
Mr & Mrs Oakley
I would like to say how very helpful and knowledgeable the young heating engineer who came on the 28th September was.
Perhaps you could pass on my regards
Mr P Morris
I am extremely pleased with the apparent efficiency and co-operation I received. As a result I have cancelled my service agreement with British Gas and would be obliged if you could continue to care for and service my gas installation as and when necessary.
I write to thank you for arranging so quickly the replacement of my combi boiler together with other work necessary to bring my heating system up to date.
Sureway Heating were extremely efficient and the two men who came to undertake the work were both caring and hard working.
Henley in Arden
Many thanks to your two installers for a job well done. I would have no hesitation in recommending your company to anyone looking for a professionally installed heating system.
Please note and pass on that I was very impressed with the hard work and diligence of the engineer who carried out the service. It was not a nice job as our system was in very bad condition, and has tricky access.
He was very clear about what he had to do and thorough in his work. We will not hesitate to use and recommend your establishment in the future.
Dear All, I would like to say how pleasant, efficient and tidy they (your engineers) were. Everything was tidied away.
Congratulations on your staff.
I am very pleased with the work and your colleagues did an excellent job with the minimum of disruption.
Thanks again for your help.